Reservations and the waitlist

Reservations in the back office shows a day’s bookings (today first) and who’s waiting now. Managers, cashiers and waiters can take bookings and seat them.

Take a reservation

1. Open Reservations and choose New reservation.
2. Enter the guest’s Name, Phone (optional), Guests (1 to 100), Date and Time, and how long it’s For (90 minutes unless you change it).
3. Choose a Table if you want to hold one. Two reservations can’t overlap on a table: Kripos says who has it.
4. Add a Note staff will see on the till (a high chair, a birthday).
5. Save.

Phone numbers and notes are kept encrypted, and phone numbers never go to tills.

Add a walk-in to the waitlist

Choose Walk-in (in the back office or on the till), enter the name, guests and the Wait told, and Add to the waitlist.

Seat a party

Choose Seat on the booking and pick a table (or confirm the reserved one). On a till, the table’s order opens.

When plans change

• Cancel: the guest cancelled.
• Mark as a no-show: they didn’t come.
• Mark as left: a walk-in gave up waiting.

Each booking ends once: seated, cancelled, no-show or left.

Edit a booking

Open it and change the time, guests, table or note.