Troubleshooting
Signing in
Section titled “Signing in”I forgot my password. Choose Forgot password? on the sign-in screen. See your account.
The reset or confirmation email didn’t arrive. Check spam and promotions folders. Links expire, so ask for a new one. For confirmation, choose Resend link on the banner.
“Sign in” is greyed out in the app. The app needs a server first. On the sign-in screen, check the server shown, or choose Change and enter your server’s address.
My invitation link doesn’t work. Invitations last 7 days. Ask an owner or manager to send it again from Team.
The till
Section titled “The till”My name isn’t on the till. You need a PIN and to work at that till’s outlet. An owner or manager sets both on Team.
I entered the wrong PIN too many times. Wait a moment and try again, or ask a manager to set a new PIN on Team.
The till says “Set up again”. The till was revoked on Devices. A manager sets it up again: Set up a till.
The sync chip is amber or red. The till is offline or has orders waiting to send. It keeps selling; orders go up when the internet is back. See working offline.
An item doesn’t appear on the till. Check that it’s on a published menu for this outlet and the time of day, isn’t archived, and isn’t sold out here. See menus.
The price is different at one outlet. That outlet may have its own price. See outlet prices.
The kitchen
Section titled “The kitchen”Tickets don’t reach the kitchen screen. Check the screen’s station and that the item’s category is routed to it (stations). A screen that shows LAN only is working from the outlet hub while the internet is down.
Installing the apps
Section titled “Installing the apps”Windows says “Windows protected your PC”. Choose More info, then Run anyway. This shows while the installer is new to Microsoft’s SmartScreen.
macOS says the app can’t be opened. Right-click (or Control-click) Kripos in Applications and choose Open.
Android won’t install the APK. Allow your browser to install unknown apps when Android asks (Settings → Apps → your browser → Install unknown apps). Or install Kripos from Google Play when it’s available.
The app doesn’t update. Open Account: it says whether you’re up to date. Desktop apps update themselves; on phones, update from your app store.
Payments and billing
Section titled “Payments and billing”I paid at the bank but the invoice is still open. Tell us with I’ve paid at the bank on the invoice. See billing.
I can’t pay by card in the app. Card payments are made in a web browser. Open Kripos in a browser and pay from Billing.
A module was switched off. An invoice may be overdue, or a trial ended. Pay the invoice or choose a plan, then install the module again: its data is kept for 30 days.
I can’t install a module or add an outlet. Your plan may not include it or may be at its limit. See plans.
Still stuck?
Section titled “Still stuck?”Contact Kripson support with your business name, the device, what you did and what you saw (a screenshot helps).