Refund an order

A refund gives money back for items on a paid order. It needs a manager: on a cashier’s till, a manager signs in to do it.

1. Choose Paid orders (the circular-arrow button) on the till.
2. Choose the order. (Choose an order to refund.)
3. Choose the items and how many of each to refund.
4. Choose Cash or Card. For a card, refund it on the card machine first.
5. Choose a reason: Customer complaint, Wrong item, Charged twice, Quality…
6. Choose Refund. Kripos shows the amount to give back. A refund slip prints like a receipt.

What the customer gets back

Each item’s share of what was actually paid for it: after its discounts, with its service charge and tax. You can’t refund more of an item than was sold, and refunds on an order never add up to more than was paid.

Where refunds show

• The order keeps its refunds; the order itself never changes.
• Cash refunds come out of the cash drawer: the cash-up expects less cash.
• Refunds count on the day they happen, in your reports.