Working offline
Tills keep everything they need on the device, so when the internet drops, they keep selling. When it’s back, they send what happened and catch up with what other tills did.
The sync chip
Section titled “The sync chip”Next to the staff name on the till:
| Chip | Means |
|---|---|
| Synced | Everything is sent. |
| Syncing… | Sending now. |
| Offline · 3 waiting | No internet; 3 changes will be sent when it’s back. |
| Sync problem | Something sent was refused or flagged. Nothing is lost: tap the chip to see what. |
Tap the chip any time to see what is waiting to be sent and anything the server refused or flagged.
Works offline
Section titled “Works offline”Taking orders, sending them to the kitchen (through the outlet hub, if you have one), cash and card payments, discounts, voids, refunds, receipts, the cash drawer and cash-up, staff signing in (anyone who has signed in on that till before), the table map and the time clock.
Needs the internet
Section titled “Needs the internet”Gift card and points payments, seating a reservation or adding to the waitlist, enrolling a new till, and a staff member’s first sign-in on a till.
When something didn’t add up
Section titled “When something didn’t add up”If an order was taken offline with a price that had changed, or an item that had sold out, Kripos keeps it (it happened) and flags it for a manager rather than losing it. Tap the sync chip to see what was flagged.
Don’t clear the browser
Section titled “Don’t clear the browser”On a till that’s a web browser, clearing the browser’s data removes the till and anything not yet sent. Check the chip says Synced first.