Void an item or an order

Before sending, anyone taking the order can remove items: tap − on the line, or Clear the ticket.

After sending, removing an item is a void. It needs a manager (cashiers and waiters can’t void sent items), a reason, and it’s written to the audit log. If you try without a manager, the till says A manager needs to sign in to void it.

Void an item

1. Lock the till and ask a manager to sign in with their PIN.
2. Open the order and choose the ✕ next to the sent item.
3. Choose a reason: Wrong item, Customer changed their mind, Kitchen problem, Quality, Entered by mistake, or type your own.

The kitchen screen shows the item struck through with VOID.

Cancel a whole order

Choose Cancel order on the ticket.

• Nothing sent yet: the order is cancelled at once.
• Items already sent: a manager signs in and gives a reason. The kitchen’s tickets show ORDER VOIDED.
• Anything paid on it: it can’t be cancelled. Refund instead.

See who voided what

Managers find voids, with who did them and why, under Reports → Voids.