Give a discount

Cashiers and managers can give discounts on open orders.

1. On the order, choose Discount.
2. Choose Whole order or one item.
3. Choose Percentage off (10 %) or an Amount (LKR 200).
4. Choose a reason: Staff meal, Regular customer, Manager’s offer, Complaint, or type your own.
5. Check the new total, then apply it.

The ticket and the receipt show each discount (for example Discount 10% · Staff meal).

How discounts are worked out

• Item discounts come off that item first.
• An order discount then comes off what’s left, shared across the items in proportion, so service charge and tax are charged on what the customer actually pays.
• A discount can’t make an item cost less than nothing, or leave more paid than owed.

Take a discount off

Open the order’s discounts on the ticket and remove the one you added. Discounts can only change while the order is open.

Discounts are in your reports, and by person under Reports → Staff.